Please read these terms and conditions carefully before ordering any Goods from us or subscribing to our Services.
By placing an order for any of our Goods ("Goods") or by subscribing to any of our Services ("Services") you agree to be bound by these terms and conditions.
We are Sufaan Limited, a company registered in England and Wales with company number 13153313.
Our registered office is at Unit 7 Watford Enterprise Centre, 25 Greenhill Crescent, Watford, England, WD18 8XU.
Our acceptance of your order will take place once we have received payment from you in full. We will email you to confirm the order, at which point a contract will come into existence between you and us.
Products are subject to availability and if we are unable to accept your order or part of your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, or because we are unable to meet a delivery deadline you have specified, or for any other reason.
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We will endeavour to supply items as close to the ordered weight as possible and guarantee items do not vary more that 15% of the displayed weight and price.
All meat orders will be charged according to the displayed weight and price of the items online. However if the weight exceeds our weight range then that item will be priced at a price per kilo that matches the initial displayed weight and price. [or similar]
You may cancel an order 48 hours before the delivery date. Any orders which are cancelled any later may/will still be charged. In such circumstances, you will not be entitled to a refund. Cancellation must be done by telephone or online through your account with us.
If you cancel an order in accordance with these terms and we have already taken payment from you, we will reimburse you within a maximum of 14 working days. We will reimburse you using the same means of payment as you used for the initial transaction.
Charges and Payment:
The price of the Goods and our delivery charges will be as quoted by us or set out on our website from time to time.
Prices are inclusive of VAT (where applicable).
Prices and delivery charges are subject to change from time to time but we will always honor prices on orders already placed.
Payment for all Goods and Services must be by credit or debit card. We accept the following major cards - Visa, Mastercard and American Express.
We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.
You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of no less than £. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Delivery of the Goods:
Sometimes due to reasons beyond our control, we may need to rearrange or cancel your delivery at short notice. We will give you as much notice of the changes as possible.
If you are not be available to receive the delivery of your order on the assigned date, we will not be held liable for the deterioration or expiry of the goods being delivered. You will be charged in full for the order.
Deliveries to Northern Ireland, Channel Island, Isle of Wight, Isle of Man and areas of Scottish highlands and Islands may incur an additional surcharge for delivery. This will be communicated to you by us.
If you are not satisfied with the Goods we have provided to you, for a legitimate reason such as: items were missing; items were damaged; the delivery did not arrive then we will, at our discretion, offer you a refund as long as it can be shown, to our satisfaction, that the box you have paid for was not provided to you as it should have been.
If you are requesting a refund, we ask that you freeze the items immediately and contact us directly. Please retain all packaging in the event the goods need to be returned to us, otherwise we will be entitled to charge you for packaging costs.
Any refunds will exclude delivery costs.
Vouchers And Gift Cards:
We may, from time to time, offer gift cards, discount promotions and other types of voucher (Voucher) that can be redeemed in the checkout process at www.halalnivore.com
If we have received payment in full for a Voucher, the Voucher is deemed to have been sold at the time of payment and all of these terms and conditions are applicable as between us and the owner of the Voucher ("Beneficiary") when the Beneficiary redeems the Voucher by applying for a Service to commence.
A Voucher may only be used once by the Beneficiary and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.
Vouchers may be redeemed through the website or by telephone at our discretion. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at the applicable rates from time to time.
We reserve the right to exclude the use of voucher codes on specific products.
If we fail to comply with these terms and conditions, our liability to you shall not exceed the purchase price of the relevant Goods.
Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury arising from our negligence or any other matter for which we cannot exclude our limit our liability at law.
Written Communications And Notices:
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
By ordering from us, you agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given to us must be given to us in writings at Sufaan Limited, Unit 7 Watford Enterprise Centre, 25 Greenhill Crescent, Watford, England, WD18 8XU.
We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted by us on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Intellectual Property Rights:
We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
You may print off one copy, and may download extracts, of any pages from our site for your personal reference only. You must not use any part of our copyright materials.
If you post comments about the Goods or Services on any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.
Force Majeure Events:
We will not be liable or be held responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event) such as floods, fires or strikes.
We reserve the right to revise and vary these terms and conditions from time to time.
At Halalnivore, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Halalnivore, Unit 7 Watford Enterprise Centre, 25 Greenhill Crescent, Watford, England, WD18 8XU. Alternatively, you can telephone 01923 244 931.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, to make a purchase or if you register to receive one of our weekly newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process a purchase that you have made;
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition or special offer;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about promotional campaigns and other relevant content that you may find interesting about our goods and services;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the purchase information). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will NOT sell or rent your information to third parties.
We will NOT share your information with third parties for marketing purposes.
When you are using our secure online website to make a purchase, your purchase is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information or unsubscribing and updating your profile information on the same form.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01923 244 931.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Halalnivore, Unit 7 Watford Enterprise Centre, 25 Greenhill Crescent, Watford, England, WD18 8XU
You have the right to ask for a copy of the information Sufaan Limited has about you
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 22 2018.